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  • UK Freephone 0800 112 3919

Inmarsat BGAN Support

Please consult this support section for questions relating to your Inmarsat BGAN satellite terminal. You may also find the support section of the Inmarsat website of use for topics not covered on our own website:

Inmarsat BGAN Support Website


 

General BGAN Support

What is the coverage of the Inmarsat satellite network?

What is my Inmarsat phone number?

What kind of satellites does the Inmarsat network use?

How do I send a free text message to an Inmarsat terminal?

How do I set-up voicemail on my Inmarsat BGAN terminal?

How do I activate my Inmarsat BGAN SIM card?

How do I download BGAN Launchpad?

How do I download the TCP Accelerator Software?

How do I find answers to general BGAN troubleshooting queries?


 

BGAN Video Broadcasting Support

Download the Live Video Broadcasting over BGAN guide


 

Hughes 9201 BGAN Terminal

View all support information on the Hughes 9201 BGAN Terminal

View Hughes 9201 User Guide


 

Data Sheets

Thrane & Thrane Explorer 300 User Guide

Thrane & Thrane Explorer 510 User Guide

Thrane & Thrane Explorer 710 User Guide


 

What is the coverage of the Inmarsat satellite network?

The Inmarsat network has global coverage excluding the poles. View the Inmarsat coverage map


 

What is my Inmarsat phone number?

Your Inmarsat phone number is sent to you by email once SIM activation is complete. The phone number is a 12 digit number formatted as 8707XXXXXXXX. Please note phone numbers are only allocated on activation - we cannot provide phone numbers for inactive SIMs.


 

What kind of satellites does the Inmarsat network use?

The Inmarsat satellite network consists of a fleet of 11 geostationary satellites.


 

How do I send a free text message to an Inmarsat terminal?

You can send a free SMS to any Inmarsat device by email. All you need is the Inmarsat phone number starting 87077.

Simply send an email to "Your Inmarsat Phone Number"@message.inmarsat.com
e.g. 8707XXXXXXXX@message.inmarsat.com


 

How do I set-up voicemail on my Inmarsat BGAN terminal?

For information on setting up and listening to your Inmarsat voicemail download the Inmarsat BGAN Voicemail Guide.


 

How do I activate my Inmarsat BGAN SIM card?

Your Inmarsat SIM can be activated by contacting us with your ICCID (number beginning 898 printed on the SIM). Inmarsat activations are usually completed within half an hour.


 

How do I download BGAN Launchpad?

Inmarsat's BGAN Launchpad is a software user interface which allows you to view information on and configure settings of your satellite terminal.

There are different versions of the software depending on which operating system your computer is running. Please see the Inmarsat link below to determine which version is suitable for you.

Download BGAN Launchpad


 

How do I download the TCP Accelerator Software?

This software allows users to increase their throughput on BGAN terminals and achieve higher data speeds.

Find out more...


 

How do I find answers to general BGAN troubleshooting queries?

Download the BGAN Troubleshooting Guide

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