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  • Satellite Phone FAQs

    We've put together some of our most frequently asked questions to help beginners gain an understanding of what satellite phones can do.

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  • Introducing the New High Speed Inmarsat Global Xpress Service

    We are now pleased to offer the Inmarsat GX service for high speed data communications through the new Inmarsat I-5 network.

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  • Happy 1st Birthday to the IsatPhone 2!

    As the IsatPhone 2 is now a year old we take a look at the features of Inmarsat's newest handset along with some recent updates to the handset.

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  • IsatHub Firmware Released

    Inmarsat have released firmware version 01.0.2 for the Wideye iSavi IsatHub Land Portable Terminal which is now available to download from the GTC Support Site.

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  • Life-saving GEOS emergency response service added to IsatPhone 2

    Inmarsat will now offer complimentary access to GEOS' Worldwide Emergency Response Coordination service to all post-paid customers.

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  • Satellite Phone, Tracker, WiFi Hotspot and BGAN rental from GTC

    When you need satellite communications on a short term basis only our rental service is a flexible option with satellite phones, trackers and internet terminals available to rent with a minimum term of just 7 days and charges from just £4 per day.

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  • End of production for IsatPhone Pro

    As manufacture of the IsatPhone Pro comes to an end we discuss the future for users of the handsets and alternative sat phones on the market. In 2010, IsatPhone Pro was launched marking Inmarsat's entry into the global handheld satphone market. Now, after four successful years, Inmarsat is announcing the end of production for IsatPhone Pro. Although Inmarsat have stopped manufacturing IsatPhone Pro, GTC currently still hold stock of the handset so please contact us if you wish to place an order. With the end of manufacture of the handset will also come a stop to production of the accessories.  We also hold these in stock, please see our range of IsatPhone Pro accessories if you wish to place an order. Inmarsat will continue to provide customer support and firmware upgrades to correct critical issues that may arise with IsatPhone Pro products in the field until further notice. As a reminder, IsatPhone Pro handsets must be upgraded to firmware v 5.3.0 or higher by 30 November 2014 to ensure continuation of service. Visit GTC Support for instructions on how to upgrade your IsatPhone Pro. What are the alternative sat phones on the market? IsatPhone 2 Inmarsat IsatPhone 2 Of course the Inmarsat IsatPhone 2 is a great alternative to the IsatPhone Pro - with all the same voice and SMS features the IsatPhone 2 comes with the added bonus of a built in GPS tracker. The GPS tracking can be combined with our GTCTrack mapping to enable detailed monitoring of the user. With global coverage excluding the poles the IsatPhone 2 is a great all in one device for the global traveller. IsatPhone 2 pricing starts from £520 ex VAT. Globalstar GSP-1700 One advantage of the IsatPhone handsets is the affordable cost of airtime and handsets.  Looking to other satellite networks Globalstar also offers an excellent value for money sat phone, the GSP-1700. With inclusive plans offering voice and data calls for as little as €0.15 per minute, the lowest handset prices in the market and the only 2nd generation satellite constellation, Globalstar satellite phones are hard to beat. The Globalstar GSP-1700 is great for customers demanding quick connection times, excellent satellite voice quality and fastest low-band data speeds at an affordable and highly competitive price. Globalstar satellite phones were the choice of the organisers of the Tour de France 2014 who used the phones during the UK leg to stay connected. Globalstar sat phone prices start from just £225 ex VAT. Inmarsat's latest product - IsatHub Inmarsat IsatHub For those looking to the latest gadgets the IsatHub is also a great alternative to a satellite phone.  Also in the Inmarsat family of products IsatHub is a revolutionary new device which allows you to connect your normal mobile phone or tablet via WiFi in order to make and receive calls, texts and browse the internet via satellite. IsatHub has just been launched and we are one of a few retailers to currently hold stock.  Contact us to place an order or see our blog The Inmarsat IsatHub Satellite Wi-Fi Hotspot Has Arrived for further information on the device. As always we would like to answer any questions you may have on the end of life of the IsatPhone or any of the products mentioned above.

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  • The Inmarsat IsatHub Satellite Wi-Fi Hotspot Has Arrived

    Imagine a new service from Inmarsat that will enable your smart phone or tablet to work seamlessly, anywhere on the planet*, completely independent of cellular or fixed networks.IsatHub, available now, enables you to talk, text, and access the Internet on your smart device, anywhere inside – or outside – the coverage of cellular or terrestrial comms, with one global tariff.We all know how much we depend on our smart devices for work, pleasure, and keeping in touch with friends and family. Empowering you to stay in touch wherever you go, this new service represents a significant step-change in your own personal connectivity, worldwide.IsatHub will enable you to continue to use your Apple or Android smartphone or tablet beyond the reach of cellular or terrestrial networks. The service is accessed via an app on your device, which connects to a new, low-cost terminal, smaller than an ipad. You will feel empowered knowing you can talk, text and access the internet with your personal or work smart devices wherever you go. In some sectors this will prove to be part of everyday life, such as, journalists who rely on social media and other digital channels to update their readers on news as it happens. And of course, using data speeds of up to 384kbps and an unrivalled network availability of 99.9 per cent, no other mobile satellite operator can offer this level of performance and reliability for smart device connectivity. * Coverage is over the global Inmarsat-4 satellite network, which excludes extreme polar regions The IsatHub is available to buy now for just £795.00 ex VAT

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  • IsatPhone 2 Firmware 01.04.01

    IsatPhone 2 firmware version 01.04.01 is released and available for download now. Follow the link below to download: http://www.inmarsat.com/support/isatphone-2-support/ Firmware version 01.04.01 supersedes the firmware version 01.00.00 that was released in March 2014 at the time of the product launch by Inmarsat. Recommendations for installation This is a recommended firmware upgrade, meaning that the features introduced by the firmware are important but not critical for the GSPS service including the network and the IsatPhone 2 handset. Pre-requisites for installation and advice after installation In order to upgrade the handset’s firmware you must have a PC running Windows 8, Windows 7, Windows Vista or XP. The latest version of USB drivers and IsatPhone 2’s firmware upgrade tool must be installed. These can be found in the Inmarsat Support website by visiting http://www.inmarsat.com/support/isatphone-2-support/ Please read the installation guides for the firmware upgrade tool and USB drivers which are also downloadable from the website. Installing IsatPhone 2 firmware 01.04.01 To install IsatPhone 2 firmware 01.04.01: Ensure that USB drivers and the firmware upgrade tool are installed on your PC Double click on Inmarsat's firmware upgrade tool and follow on screen instructions. The firmware upgrade will take approximately between 7 and 12 minutes. After installation, you can check the firmware version by switching on the phone and selecting Menu > Settings > About > Firmware version Fixes and enhancements in this release Important enhancements: Introduction of a new air interface encryption scheme to improve the security of communications between the IsatPhone 2 and the GSPS ground network Various enhancements to the MMI Important fixes: Resolution of a bug that could cause the battery to discharge when the power button is pressed for a very short period of time while the IsatPhone 2 is powered down. Removes the requirement for a manual work around in situations where a brand new or never before used IsatPhone 2 handset fails to register with the network. Resolution of some rare cases of MMI inconsistencies in call and message alerting when the antenna is stowed. Resolution of rare bugs which could cause the IsatPhone 2 to continually restart, hang, or require a reboot during satellite search, while dialling, or during calls.. Resolution of bugs that could occur if and when new GSPS gateways are introduced into the network

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  • WiFi Winston brings internet access to remote Africa

    BGAN is helping remote African communities to experience the internet for the first time via a vehicle named WiFi Winston. The four-by-four is showcasing the power of connectivity using an Explorer 325 BGAN vehicular terminal, helping underserved communities to see how their lives and work opportunities can be enhanced with internet access. Winston is three months through a planned nine-month long journey across the country and East Africa, providing free WiFi within a 50 metre radius at each stop. WiFi for education The initiative is part of Project Isizwe, a non-profit organization, which aims to bring the internet to communities through free WiFi for public spaces, with a core focus on connectedness for education. It also aims to encourage local governments to introduce WiFi, helping it to plan, roll-out and maintain free networks. “Inmarsat's connectivity is absolutely instrumental to the project. Without connectivity we're selling the dream without showing them what the dream is,” said Gerrit Scholtz, Winston's 'pilot'. Increase opportunities “The feedback we’ve been getting back has given us a snapshot of how connectivity can improve people’s life chances in terms of education as well as health and job opportunities. Most commonly people have said they would use WiFi to read more and learn. “Amazingly the kids wanted to see photos of Nelson Mandela’s funeral. I was almost taken aback when they asked and their enthusiasm to know more about the event was incredibly heartwarming.” He added: “A few communities have indicated that they would like to take our initial conversations around free WiFi further. Both national and provincial government have placed broadband strategies in place and we’re there to help fulfil their obligations.” Social media Inmarsat’s BGAN also enables Project Isizwe to update social media and increase awareness about WiFi Winston through Twitter and Instagram. James Cemmell, Inmarsat’s Head of Government Affairs, said: “Project Isizwe seeks to eliminate the market failure for connectivity by showcasing the possibilities to excluded communities and creating groundswell demand. The attributes of Inmarsat connectivity – easy to use, very reliable, high availability network – are each advantaged by this project.” Project Isizwe was founded by e-entrepreneur Alan Knott-Craig, founder of Ever Africa which sells eCommerce, games, education, eBooks and telecoms in Africa.

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