Thrane & Thrane Critical Firmware Update for FB SAILOR and BGAN EXPLORER

Inmarsat-Satellite-Network-LogoIt has been announced that the latest firmware update from Inmarsat (Version 1.16) must be downloaded by the 1st June 2013 in order for certain terminals to continue working correctly.

The Thrane & Thrane FB SAILOR 150, 250, 500 and the BGAN EXPLORER 325 and 727 unit are the terminals that will be affected and it is critical that they are updated as without this firmware update they will be unable to receive calls on the IP handset.

Only the terminals listed above using the Thrane & Thrane/Cobham IP handset will be affected and terminals with a standard two wire handset will continue to work as normal.

Inmarsat FleetBroadband Sailor 150To download the firmware please follow this link for BGAN and this link for FleetBroadband.

Other features in the update include support for Fax and 3.1Hz Audio on SAILOR 150 and the restoration of an open PDP context on a UT power cycle. In addition to this there is support for ThraneLINK which is a sophisticated communication protocol that connects the SAILOR products in a network.

Spotlight on Gerry Hughes: The First Deaf Man to Solo Circumnavigate the World

GTC customer Gerry Hughes this week completed a hugely impressive feat and achieved his lifelong ambition to become the world’s first deaf person to solo circumnavigate the world via the five southernmost capes. Gerry Hughes is 55 years old and his challenge began over eight months ago when he set sail from Troon Marina in South Ayrshire on the 1st September 2012. He spent 210 days alone at sea on his 42ft yacht ‘Quest III’ and sailed over 32,000 miles before returning to Troon yesterday to a crowd of hundreds of well-wishers and an audience of over 20,000 people who were watching the moment he landed via a live internet link.

gerry hughes photo 2Unfortunately the journey was not all plain sailing and Gerry had to deal with terrible weather conditions and high winds that led to colossal waves and one of the most dramatic episodes in his journey where he capsized and feared for his life; thankfully he was able recover the situation and completed his challenge despite this close call.

Gerry hopes to become an inspiration for young deaf people by proving that the obstacles they may face can be overcome. Considering that this was not the first of his sailing achievements, as he became the first deaf skipper to sail around the British Isles in 1981, there is no doubt that he has achieved this goal and is in fact an inspiration to us all.

According to his Facebook page Gerry spent last night enjoying his heroes welcome in The Harbour Bar, sipping pints of Guinness which he had sorely missed throughout the voyage and sharing countless stories of his adventure. He was also presented with a special award from the Ocean Cruising Club to commemorate his achievement.

Mr Hughes said: “The last eight months have been among the toughest of my life but despite all the challenges of the expedition, it has been a period I have thoroughly enjoyed. I hope that following and completing my dream can encourage young people who face similar difficulties to see that their hopes and aspirations can still be fulfilled through belief and hard work. The support I have received has also played a huge part in completing this voyage and it is wonderful to be reunited with my wife and daughters who have undoubtedly endured as many highs and lows as I have during the period of my challenge.”

Gerry used our ‘Thrane & Thrane Sailor 150 Satellite Terminal’ to fulfil reporting requirements, diagnose faults and to connect to the internet; making it possible for him to communicate with the 3,500 supporters following his progress on his Facebook page whilst at sea. The Sailor 150 Terminal uses Inmarsat’s global network
to provide voice and data services to sailors all over the world. We are proud to have been able to help him to achieve this historic accomplishment and look forward to being involved in any of his future endeavours.

gerry hughes photo

Gerry and his proud wife Kay

Using the IsatPhone Pro in-built Twitter menu

twitterThe IsatPhone Pro from Inmarsat is the only satellite phone with a dedicated in-built Twitter menu which makes it excellent for those on expeditions wanting to keep followers back home updated in a quick and easy manner.  Here we look at getting your Twitter account up and running.

Firstly to ensure that your IsatPhone Pro has the in-built Twitter menu make sure your handset has the latest firmware installed.  Check this by going to Menu > Settings > About > Firmware version.  You need version 5.3.0, if it is not up-to-date please first install the latest firmware by going to:

http://www.globaltelesat.co.uk/satphone/Inmarsat_IsatPhone_Pro_Support.html

Once you have the correct firmware you need to link your Twitter account with your IsatPhone Pro phone number.  Do this by:

  1. Logging into your Twitter account online
  2. Go to Settings > Mobile
  3. Under Country/Region scroll to the bottom and select Inmarsat
  4. Enter your Inmarsat number (excluding the 870)
  5. Twitter will then ask you to send an SMS from the IsatPhone Pro to set-up the service.

To send a Tweet from your IsatPhone Pro

  1. Menu > Messaging > New Message > New Message > Tweet
  2. Type your message as you would a normal Tweet
  3. When you have finished press Options > Tweet
  4. Each Tweet is charged at the same rate as your SMS fee

Not only can you send tweets you can also choose whether you wish to receive updates from users chosen by you, change account settings and much more.  For a detailed guide please see:

https://support.twitter.com/groups/34-apps-sms-and-mobile/topics/153-twitter-via-sms/articles/14020-twitter-for-sms-basic-features#

 

 

New high data rate BGAN terminal starts video revolution

HDRtornado_370pxThe first BGAN terminal capable of accessing Inmarsat’s new high data rate (HDR) service will be unveiled at the NAB Show in Las Vegas, Nevada.

Cobham SATCOM’s EXPLORER 710 will support a game-changing service for satellite broadcasters – delivering an expected streaming rate of about 650kbps with its full channel option for higher quality video newsgathering.

The new terminal will be launched at the annual broadcasting event on 8-11 April and in a series of live video webinars to the global media industry.

Next revolution

BGAN HDR is scheduled for commercial launch in Q3 2013.

“Since 2005, the BGAN platform has transformed newsgathering, enabling live broadcasts from the farthest, most inhospitable reaches of the planet,” said Martin Turner, Inmarsat’s Media Business Director.

“We improved the streaming speeds with BGAN X-Stream in 2009 and now, in 2013, we’re introducing the next revolution in satellite newsgathering with BGAN HDR.”

Built-in bonding

Cobham’s small and light EXPLORER 710 is a plug-and-play device. It features a built-in bonding capability, enabling connection speeds of more than 1Mbps – previously only possible on a VSAT uplink.

“EXPLORER 710 is the most advanced and smallest Class 1 terminal to date,” said Walther Thygesen, Head of Cobham SATCOM.

“It also introduces a number of enhancements, including bonding and smartphone connectivity.

“Combined with BGAN HDR, it becomes a compact, reliable and extremely portable solution for the high-speed transmission of live video, audio and data from practically anywhere in the world.”

Pricing will be available soon, please contact us to register your interest in this product.

Comic Relief climber aims to raise £1 million using Inmarsat and GTC equipment

A climber aiming to raise £1 million (US$1.6 million) for UK charity Comic Relief by scaling Mount Everest will share every step of his attempt using Inmarsat BGAN.

Comic-Relief-BBC-BGAN-Explorer-700

Inmarsat is sponsoring British commercial airline pilot Daniel Hughes in his bid to take Comic Relief’s iconic symbol, the red nose, to the top of the world’s highest peak.

He is asking one million people to pledge £1 each to reach his target.

In order to reach such a huge number of supporters, Daniel plans to make his ascent the most connected climb ever.

Inmarsat is providing him with a Cobham SATCOM Explorer 700 BGAN terminal, which he will use to transmit video, post blogs and regularly update social media – all from his HTC smartphone.

GTC have also provided a RedPort WiFi Optimizer to be used by Daniel to enable cost-effective data transfer with the Explorer 700.

The climax of Daniel’s challenge is planned to be a live video report streamed direct to the BBC News 24 channel showing him wearing Comic Relief’s iconic symbol, the red nose, at the highest point on Earth.

Gruelling journey

“Daniel’s zeal and determination are outstanding and we are delighted to be supporting him in his mission to raise £1million for the fight against child poverty,” said Drew Brandy, Vice President, Industry, at Inmarsat.

“What intrigued us was Daniel’s desire to share the experience of climbing Everest. Through our BGAN service, we will connect him to the outside world, enabling his supporters to follow the gruelling journey and be with him, via live video link, at the summit.”

Daniel was inspired to action while on honeymoon with his wife, Carali, in 2010. A trip through South America took the couple to Bolivia, where the levels of child poverty horrified them.

Supporting children

“The image that stayed with me was a young boy I saw at the silver mines in Potosi, one of the highest cities in the world,” said Daniel. “He was cowering in a miner’s bucket, covered in dirt.

“It struck me that as soon as he was old enough he’d be mining himself, that within 20 years he’d probably be dead of arsenic poisoning or from an accident, for just $8 a day. I just really wanted to do something.”

Daniel chose to support Comic Relief because of the work the charity has done for children living in some of the world’s poorest nations.

Mountain marathon

He has devoted much of the past two years to preparing for the Everest challenge, including climbing three other mountains – Mont Blanc in France, Aconcagua in Argentina and Denali in Alaska.

He has also competed in a host of high-profile cycling, running and trekking events to raise awareness of his challenge, including the Dare 2b Spine Challenger – a 108-mile, non-stop, winter mountain marathon.

Daniel travelled to Nepal at the end of March and aims to reach the summit by the end of May.

Celebrity support

The climber’s determination has won him the support of celebrities including British band Coldplay, entrepreneur Sir Richard Branson and actor/presenter Stephen Fry, who will tweet the news of Daniel’s departure from Everest base camp to his 5.4 million followers.

“I always wanted this challenge to be a two-way process,” said Daniel. “I am privileged to be climbing Everest and I want to be able to share the entire experience with everyone who is supporting me.”

Daniel will transmit at least one video post a day and update his Facebook and Twitter accounts with photos and sound clips. Followers will be able to take part in question and answer sessions and track his position in 2D and 3D.

Inmarsat sponsors Everest Million:

www.inmarsat.com/corporate/sponsorship/everestmillion/index.htm

Everest Million: www.everestmillion.com

Keep in touch with your loved ones this Valentine’s Day

We know many of our customers spend long periods of time away from their loved ones so here we have put together a little reminder of the most cost-effective ways to say hello to them this Valentine’s Day.

Iridium-Satellite-Network-LogoIridium

1. Send a free SMS to an Iridium phone at http://messaging.iridium.com/

2. 2 stage dialling – allows you to dial a US number and then enter the details of the Iridium number you want to reach. This means you only pay the cost of a call to the US. Call the Iridium gateway number on +1 480 768 2500 and then follow the voice prompts to enter the Iridium number.

Inmarsat-Satellite-Network-LogoInmarsat

1. Send a free SMS to an Inmarsat phone/terminal at http://connect.inmarsat.com/Services/Land/IsatPhone/SMS/sms.html

2. Skype: Did you know that Inmarsat is the only satellite network you can call from Skype? Call charges to IsatPhone @ £1.89 per min.

 

Thuraya-Satellite-Network-LogoThuraya

1. Send a free SMS to a Thuraya phone at https://sms.thuraya.com/

Inmarsat IsatPhone Pro firmware version 5.1.0 and 5.2.0 charging issues identified

IsatPhone-Pro-Battery-thumbGlobal Telesat Communications have been contacted by Inmarsat with regard to the latest firmware version supplied for the IsatPhone Pro.

In recent days, a problem has been identified with units manufactured since 07 September 2012 running either firmware version 5.1.0, or 5.2.0 (the latest). Inmarsat has discovered that these two versions of firmware contain an error causing the battery not to charge whilst the phone is switched off. If the battery is allowed to run flat, then it becomes impossible to charge the phone unless a new, pre-charged battery is fitted.

Inmarsat engineers are producing a new version of firmware which will resolve this problem. We anticipate that this will be fully tested and available for release by 8th February 2013.

Up until this date, it is recommended that you do not allow the phone to go below a half charge before charging. Please make sure you switch your phone on before charging, or it will not charge.

If you are unsure of what firmware version you are running you can find out by going to Menu > Settings > About > Firmware version on your handset.

New Year Offer – 10% off satellite phone rentals!

IRDM_9555_Usage_09To wish our customers a Happy New Year we are pleased to announce a 10% discount on all satellite phone rentals ordered before 31 January 2013*.  Simply enter discount code JAN2013RENTAL at the checkout!

GTC is pleased to offer Iridium, Inmarsat & Thuraya satellite phone rentals for a minimum of just 7 days.  All phones come in a rugged Peli case with wall charger, car charger, data cable and spare battery all for just £5 per day.

*Please bear in mind that your debit/credit card will be charged for the full amount when you place the order online.

IsatPhone Pro Hints & Tips

We share our hints and tips on using the IsatPhone Pro satellite phone from Inmarsat.

Inmarsat IsatPhone ProTop Tips

When you turn your handset on and deploy the antenna always let the handset finish its satellite search for it to successfully connect to the Inmarsat network. Only press hide if you don’t need the phone to connect to the network.

Please ensure you leave plenty of time to test your equipment and ask us any questions before leaving for remote locations. This allows us to help you more easily and gives you confidence in your equipment!

Making a Call

To dial out of the IsatPhone Pro first of all make sure you have adequate signal then use the following format + OR 00 (country code) – number. For example 00 44 1202 607486. To dial the satellite phone dial 00 87077 and then the rest of your satellite phone number.

Messaging

On the IsatPhone Pro you have the option to either send a normal SMS message or alternatively you can send an email message, which will be charged at the same rate as a SMS but it saves the person replying being charged. Texting between satellite phones and mobile phones is not 100% reliable as the satellite networks do not have agreements with all mobile operators.  Please test before you go.  Email Messaging tends to be more reliable as it avoids GSM networks.

To send a text use the following instructions:

Text Message:

  1. Go to Menu > Messaging > New Message >Text Message
  2. Enter the recipient’s number: + (country code) + mobile number.
  3. Enter the body of the text
  4. Select Options > Send

Email Message:

  1. Go to Menu > Messaging > New Message > Email Message
  2. Enter the email address you wish to send to.
  3. Enter the body of the text
  4. Select Options > Send

Send a free message to your IsatPhone from http://connect.inmarsat.com/Services/Land/IsatPhone/SMS/sms.html

Checking your Pre‐Paid Balance

There are two ways to check you balance on the IsatPhone Pro for pre‐paid users. You can either simply dial *106# or alternatively you can go to Menu > Settings > Prepay > Balance Enquiry.

Adding credit to your Pre‐Paid SIM

If you wish to add further credit to your SIM please call us on +44 1202 607486. We can add credit remotely for you – we just need to to take a card payment and know how much credit you want added. If you prefer we can use your original payment card without having to retake the details to speed things up. Credit is usually added within 30 minutes.

GPS Position

On the IsatPhone Pro you are able to view your GPS location and then send it on via text message or email message. To do this use the following steps:

  1. Go to Menu > GPS Location, and then wait for the phone to get its location.
  2. Once received, press the left soft key to select Options and go to Send GPS Location.
  3. Here you can either select to send the information to a mobile phone number or an email address.

Battery Storage

When in storage the battery should be recharged regularly. We recommend recharging once a month to be safe. Inmarsat recommends you charge the battery to around 60% charge, and store the battery in a dry environment separate from the handset. This gives the best shelf life, because fully charged batteries degrade quicker than part charged batteries, and humidity affects charge life in storage. If a battery is left to go completely flat, then it may not be possible to recharge it again with the normal charger. Therefore never store batteries with a low charge level.

Emergency SOS Personal Alert

The personal alert feature enables a user to send their GPS position, along with a short pre‐configured message, as an email or text message, to a maximum of 10 recipients.

To set up and activate a personal alert:

  1. Go to Menu > Extras > Personal alert > Edit personal alert.
  2. Select Configure personal alert, and edit the recipients and the message.

The quickest way to send a personal alert is to press * and # simultaneously for at least 2 seconds from the main screen.

Alternatively, select Menu > Extras > Personal alert > Send personal alert. A pop‐up will appear asking you to confirm the action.

Twitter

Twitter is available on IsatPhone Pro via its SMS functionality. Firstly, link your existing twitter account by logging into your Twitter account.

  1. Go to Settings > Mobile
  2. Under Country/Region scroll to the bottom and select Inmarsat
  3. Enter your Inmarsat number (excluding the 870)
  4. Twitter will then ask you to send an SMS from the IsatPhone Pro to set-up the service.
  5. Once the service has been set-up Select message > sms and in the ‘to’ field, type 898, and tweet away!
  6. Alternatively if you have installed firmware V5.2.0 you can tweet more easily by going to Menu > Messaging > New message > Tweet. (You still need to set-up the shortcode first).

Satellite communications for yachting enthusiasts

With the ARC Rally less than 6 weeks away we take a look at the requirements of yachting enthusiasts who want to keep in touch at sea.

One of the most popular requests we receive from sailors is for a satellite phone which not only has the capability to make voice calls but also to send and receive emails and GRIB files. As a result we have put together two sat comms packages for sailors offering a great discount on everything you need to stay in touch at sea with the Iridium 9555 and IsatPhone Pro.

As well as the basic voice capability here are some of the things our customers take into account when choosing a sat phone for use at sea:

 

GRIB Files

Our SpeedMail software (free with our marine packages) gives you access to free GRIB files (requires GRIB viewer). Simply send an email with the area you need the update for and an automatic email will be sent back to you with the GRIB file.

Emails

Some customers need email at sea whether it be for work commitments or just to stay in touch with family at home.  SpeedMail allows you to send and receive emails at minimal cost from your sat phone by compressing data sent and received.

Social media from your sat phone at the click of a button

Social Media

For simple Twitter and Facebook updates our SpeedMail software allows you to keep your followers up-to-date at a minimal cost. Logging onto social networks via the usual website method can cause a lot of data to be wasted because pointless graphics and ads will be downloaded. Once you have set-up your accounts with SpeedMail you can post updates directly from the software at the click of a button. Furthermore, the updates can be queued along with your emails and sent all at one time to enable maximum data compression.

Tracking*

Let your family and friends back home know where you are with the SPOT Satellite Messenger. For an amazing £200 ex VAT GTC offers SPOT with an annual all-inclusive subscription + Track Progress which allows you to send out a message every 10 minutes for 24 hours. SPOT gives you a unique website for your followers to visit and track your movements.

*Not included in GTC IsatPhone Pro Fixed Solution or GTC Iridium 9555 Marine Solution.

GTC IsatPhone Pro Fixed Solution£600 ex VAT GTC Iridium 9555 Marine Solution£1,235 ex VAT
Includes

  • IsatPhone Pro Satellite Phone
  • Pre-Paid SIM with 100 minutes
  • Magnetic External Antenna
  • SpeedMail Email & Web Compression Software
Includes

  • Iridium 9555 Satellite Phone
  • Pre-Paid SIM with 200 minutes
  • Fixed Mast Antenna with 10m Cable
  • SpeedMail Email & Web Compression Software