Spotlight on Beam : Lower pricing on docks for your Iridium and Inmarsat satellite phones now available

BEAM-logo2

We offer a wide range of BEAM products on our website to allow you to use your satellite phone at sea, in your vehicle or office and our pricing has now been updated to offer you even better value. Our BEAM range includes satellite phone docks, antennas and cable kits and more with prices starting from as little as £55 ex VAT.

BEAM-IsatDock-Marine (2)Beam Communications was established by World Reach in 2002, making a substantial investment in the development and manufacturing of Remote Satellite Communications solutions for the global telecommunications market. Beam prides itself on its ability to develop a broad spectrum of market applications and dedicated products, tailored to the needs of vertical markets and industry specific applications throughout the world.

Beam was the first company to design and manufacture a fully compliant POTS emulation phone service for the Iridium Satellite network using its Remote Satellite Terminals. Now one of the leading global manufacturers of satellite communication equipment, Beam offers the widest range of Iridium solutions across all market segments.

If you would like some more information call us on 0800 112 3919 to discuss your requirements.

Globalstar Launches New Voicemail Service

dsc_0078Globalstar are in the process of launching a brand new voicemail service with considerably advanced features.

On September 26th 2014, this new service will be added to all existing customer lines – if you already have a Globalstar handset all you need to do is call into the Voicemail service and set up your account.

To set up your Globalstar Voicemail Account:

  • Dial *86 from your Globalstar handset
  • OR dial +336 40044111 / +335 82880420 from any other phone

Once you have set up the Voicemail service calls will automatically be forwarded to your new voice mailbox when you are not contactable.

Please be aware that from 26th September 2014, the existing Globalstar Voicemail service will be retired. Saved messages and recordings will not be transferred to the new Voicemail service, therefore, we strongly suggest that you listen to and take note of your voice messages by the 25th September.

From September 26th 2014, you may access messages on the old system by dialling a temporary number (+336 40045957). After November 26th 2014, the temporary number will be discontinued and you will no longer be able to access messages on the old Voicemail system.

Globalstar satellite phones are perfect for customers demanding quick connection times, excellent satellite voice quality and fastest low-band data speeds at an affordable and highly competitive price. If you do not already have a Globalstar phone please click here to find out more and buy yours today.

IsatPhone Firmware Upgrade 5.6.1

Download the latest Inmarsat firmware upgrade from our website by clicking here.

Inmarsat-Satellite-Network-LogoFor users of 5.3.0 or higher this is a recommended upgrade, meaning that the features introduced by the firmware are important but not critical for the GSPS service, including the network and the IsatPhone Pro handset. For users who have not yet upgraded to version 5.3.0 or higher, this upgrade to 5.6.1 is considered ‘mandatory’ to avoid the phone becoming non-operational.

Pre-requisites for installation and advice after installation

  • The handset must be running firmware version 3.0.2 or above (you do not need to install all firmware versions between 3.0.2 and 5.5.1).
  • To check your phone’s firmware version, go to menu > settings > about > firmware version. In order to upgrade the handset’s firmware you must have a PC running Windows 7, Windows Vista or Windows XP.
  • For Windows 7 users, the latest version of USB drivers and IsatPhone Pro’s firmware upgrade tool must be installed. Please read the installation guides for the firmware upgrade tool and USB drivers which are also downloadable from the website.
  • Once the phone is upgraded to version 5.6.1, do not downgrade to a version prior to 3.0.5a. If this downgrade is performed, phone book contacts and messages will be erased and call logs (dialled, received, and missed) will not be updated.

To install IsatPhone Pro firmware 5.6.1

  • Ensure that USB drivers and the firmware upgrade tool are installed on your PC.
  • Double-click on Inmarsat’s firmware upgrade tool and follow on – screen instructions.

The firmware upgrade will take approximately 15 minutes. After installation, you can check the firmware version by switching on the phone and selecting menu > settings > about > firmware version.

Fixes and enhancements in this release

Important enhancements:

  • Enhancement to GPS status feedback.

Important fixes:

  • Removes the requirement for a manual work-around in situations where a brand-new or never before used IsatPhone Pro handset fails to register with the network.
  • Resolution of sporadic events where the IsatPhone Pro handset hangs and needs to be re-booted when GPS fix is not acquired.
  • Resolution of reported sporadic events of IsatPhone Pro handset hanging and needing to be re-booted during satellite search, number dialling or during calls.

You can download the latest Inmarsat firmware upgrade from our website here.

Changes to Inmarsat Airtime Plans

Inmarsat-Satellite-Network-LogoIn response to recent changes brought in by Inmarsat there will be adjustments to both IsatPhone pre-paid and post-paid airtime plans in the coming months.  Please note these changes apply to existing and new customers and we advise customers to read the following information carefully to get the best value from their Inmarsat equipment in the future.

If you have any questions at all about how these changes affect you please do not hesitate to contact us.

IsatPhone Pro Pre-Paid Airtime with effect from 1 September 2014

Inmarsat are changing the validity and pricing of pre-paid vouchers as shown below.

    • All pre-paid call charges that were 1.0 units per minute will increase to 1.3 units per minute
    • This means that a 500 unit voucher will have 384 minutes of voice to PSTN.
    • This impacts Existing & New Activations
    • There will be no increase in pricing

Inmarsat IsatPhone Pro Post-Paid Airtime with effect from 1 September 2014

Inmarsat are changing the pricing of the standard post-paid plan. Please note that existing customers on the standard plan will see increases in their monthly fee.

    • IsatPhone Pro Standard Plan monthly fee increased to $35
    • No change to allowance (still includes 10 minutes)
    • This impacts Existing & New Activations

To compare the latest IsatPhone contracts please visit our website.

If you have any questions on how the changes impact you please ring us on 01202 801290.

Tour de France Selects Globalstar Satellite Phones to Stay in Touch

cycling professional race

The agreement for the supply of satellite phones for the Tour de France was spearheaded by Global Telesat Communications (GTC) , a leading provider of satellite communications solutions, and a key Globalstar distribution partner.

  • Organisers of the world’s greatest bicycle road race choose Globalstar GSP-1700 satellite phones
  • 100 handsets to provide vital support for ground operations in the UK
  • Tour de France team taking advantage of Globalstar’s flexible airtime options

Dublin, Ireland – 3rd July, 2014 – Globalstar Europe Satellite Services Ltd.,a wholly owned subsidiary of Globalstar, Inc. (NYSE MKT: GSAT), today announced that Tour de France organisers have selected Globalstar GSP-1700 satellite phone for their communications across the UK leg of the world’s most prestigious bicycle road race.

The organising committee will be using 100 of Globalstar’s flagship satellite phone, the GSP-1700, to provide clear and reliable communications across the UK Stage 3 leg of the race – a new part of the Tour introduced for 2014.  These will be used by members of the organising team, as well as by support and emergency crew.

Globalstar GSP-1700

Globalstar GSP-1700 Satellite Phone

Taking place Saturday July 5th to Sunday July 27th 2014, the 101st Tour de France consists of 21 stages and will cover a total distance of 3,664 kilometres. For the first time, the race begins in Yorkshire in the UK, with Stage 1 travelling from Leeds to Harrogate, for a 20th Grand Départ abroad. The race then heads south with London rounding off Stage 3 on July 7th. The Tour de France will also go through Belgium and Spain.

Globalstar’s satellite phones were selected for their ability to deliver clear reliable voice and data communications, including in regions where mobile reach is limited or non-existent.

The agreement for the supply of satellite phones for the Tour de France was spearheaded by Global Telesat Communications (GTC) , a leading provider of satellite communications solutions, and a key Globalstar distribution partner. GTC Managing Director David Phipps commented: “It is a great honour to be selected as supplier to the Tour de France to supply their mission-critical satellite communications. We’re proud to support such a celebrated event with a world-class satellite solution from Globalstar.”

Gavan Murphy, Director of Marketing at Globalstar Europe, said: “The Tour de France has to run its operations like clockwork and reliable communications in any location is critical. This is one of the world’s greatest sporting events and we are delighted that our state-of-the-art satellite network and handsets are helping the organisers stay connected.”

Globalstar’s flagship GSP-1700 satellite phone is a small lightweight consumer-friendly handset offering the fastest handheld data speeds available in the satcoms space and delivering the best voice quality in the market. Users of Globalstar solutions uniquely benefit from the world’s only second generation satellite network in orbit, offering latency-free crystal clear call quality.

In January this year, Globalstar launched its pre-pay service in the European region, the lowest cost pre-paid service in the mobile satellite services (MSS) space. The pre-paid service is available in 10 different card denominations from 50 to 1,000 minutes. Customers who simply want to use the phone for themselves can use personal cards while shared pre-paid cards are for those who share their phone with colleagues or friends.

In April, Globalstar launched its “Free Phones For All” campaign, an ambitious rebate programme offering cashback of up to €500 on every new GSP-1700 satellite phone bought with a post-paid contract from participating dealers in EMENA (Europe, Middle East, North Africa). Customers buying the GSP-1700 can effectively have their phone for free while enjoying market-beating high quality voice and data services.

About Globalstar, Inc.
Globalstar is a leading provider of mobile satellite voice and data services. Globalstar offers these services to commercial and recreational users in more than 120 countries around the world. The company’s products include mobile and fixed satellite telephones, simplex and duplex satellite data modems and flexible service packages. Many land based and maritime industries benefit from Globalstar with increased productivity from remote areas beyond cellular and landline service. Globalstar customer segments include: oil and gas, government, mining, forestry, commercial fishing, utilities, military, transportation, heavy construction, emergency preparedness, and business continuity as well as individual recreational users. Globalstar data solutions are ideal for various asset and personal tracking, data monitoring and SCADA applications.

For more information and a list of dealers and retailers, visit www.globalstar.com.

For media information please contact:

Gavan Murphy

Globalstar Europe Satellite Services Ltd.

gavan.murphy@globalstar.com

Rachel Postlethwaite

White Tiger Communications

globalstarteam@whitetigercommunications.net

+44 (0)7949 883636

Globalstar Satellite Phone Cashback Incentive

GlobalstarGlobalstar have introduced a new cash back incentive plan. This new offer means that any customers who purchase a Globalstar GSP-1700 phone between 28/04/14 and 26/09/14 and sign up for a Voice & Data Plan will be eligible for a rebate of up to €500.

The Globalstar satellite network has deployed a second-generation constellation of low-earth-orbit satellites and now offers the best satellite voice quality and fastest low-band data speeds at an affordable and highly competitive price, so why not sign up today?

You must sign up for a minimum 12 month plan and each different plan has a separate corresponding rebate amount (as shown below). The rebate will be issued in the form of a credit on your account balance.  G'Star Rebate form If you are interested in this offer please click here for more information and to download your rebate form.

Inmarsat IsatPhone Firmware Update

Please be advised that the deadline for IsatPhone Pro users to update the firmware on their phones to version 5.3.0 has been extended to Friday, 28 November 2014.

The operational changes to the IsatPhone-ProIsatPhone Pro network, originally scheduled for 18 April 2014, have been postponed to allow users more time to carry out the firmware update.

In addition, Inmarsat have released IsatPhone Pro firmware version 5.5.1. Firmware version 5.5.1 will supersede the (mandatory) firmware version 5.3.0 released in February 2013.

PLEASE NOTE: Installation of firmware version 5.3.0 or higher is critical to the continued use of IsatPhone Pro after the end of November 2014. All IsatPhone Pro users are therefore requested to install firmware v5.3.0 or v5.5.1 without delay, as no further extension to the upgrade deadline can be expected.

Firmware is available for download here.

What are the running costs of satellite phones?

Many people assume that the running costs of satellite phones are high but did you know that you can run a satellite phone from as little as £10 per month? Satellite phones are ideal for anyone needing voice and SMS capabilities in areas where no other reliable methods of telecommunications are available. You have a choice of two airtime options when buying a satellite phone; pay-as you-go  or a pay monthly contract:

  • Pay-as-you-go airtime allows you to buy aman talking on isatphone specified amount of units or minutes and once they have been used or expire you can either top-up or purchase a new card. This is very similar to the way that a pay-as-you-go SIM card works for a regular mobile phone.
  • Pay monthly contracts carry a fixed monthly charge in addition to the cost of any voice and data calls you will make using the SIM. If you plan to use your satellite phone regularly throughout the year and do not want to worry about the expiry dates or inconvenience of topping-up pay-as-you-go SIM cards you may find it more convenient and cost effective to use a post-paid SIM card.

At Global Telesat Communications we sell a range of satellite phones which operate on networks including Globalstar, Inmarsat, Iridium and Thuraya.

Globalstar

You can run a Globalstar phone from as little as £10 a gtcltd-globalstar-hplogomonth by signing up to their access plan. The Globalstar satellite network is suitable for customers demanding the best satellite voice quality and fastest low-band data speeds at an affordable and highly competitive price. Globalstar currently offer the cheapest pay monthly airtime options and we offer a range of Globalstar airtime plans starting at just €10.00 per month ex VAT with some higher consumption plans offering voice and data calls for as little as €0.15 per minute.

Globalstar have recently introduced pay as you go airtime with airtime vouchers ranging from 50 units for £25 ex VAT to 1000 units for £390 ex VAT. Please click here for more information about Globalstar airtime costs.

Inmarsat

You can run an Inmarsat phone from as little as £18 a month Inmarsat-Satellite-Network-Logoby signing up to their standard plan which includes 10 minutes of call time. Inmarsat is the world’s leading provider of global mobile satellite communications providing voice and high-speed data services to almost anywhere on the planet – on land, at sea and in the air. Inmarsat offer pay as you go airtime from as little as £15 ex VAT for 25 minutes worth of call time to landlines and mobile phones. They also offer a range of pay monthly contracts starting at $30.00 ex VAT.

Although the monthly fees are slightly higher with Inmarsat their contracts have a one month minimum term and so you will not be tied into a long contract. You can find out more about Inmarsat airtime costs here.

Iridium

You can run an Iridium phone from as little as £27 a month iridium-logowith their standard pay monthly contract. Iridium is the world’s second largest provider of mobile voice and data communications services via satellite and the only commercial provider of communications services offering 100% global coverage.

Iridium have pay as you go vouchers starting from £38.00 ex VAT for 50 minutes of call time.

Iridium’s pay as you go vouchers are slightly more expensive than some of the other networks but they are the only one with completely global coverage and so they can be used anywhere on Earth.

Iridium pay monthly contracts cost $45.00 a month ex VAT but they offer a one month minimum term which can be beneficial for people who do not expect to use their satellite phone all year around. Find out more about Iridium airtime costs here.

Thuraya 

You can run a Thuraya phone from just £12 a month on gtcltd-thuraya-hplogotheir standard plan. Thuraya is a United Arab Emirates based provider of mobile satellite voice and data services with coverage across most of Europe, the Middle East, North, Central and East Africa, Asia and Australia.

Thuraya pay as you go vouchers start at just £15 for 22 minutes of call time in NOVA zones.

Post-Paid Thuraya airtime starts at just $20 a month ex VAT. You can find out more about Thuraya airtime costs here.

If you would like to learn more about the running costs for satellite phones please call us on 0800 112 3919.

15 Minutes to Set-Up Your Satellite Phone

We often have customers come to us with last minute requirements or those who are worried that setting up their satellite phone will be complicated but it needn’t be.

Once your SIM is active here’s how to get started.  GTC customers will receive an email once the SIM is active with their phone number details.

If you’re not sure on the status give us a call on +44 1202 801290.

1. Make sure the SIM card is inserted into the satellite phone

Remove the battery and insert the SIM card with gold PINs facing down. The exception is modern Globalstar phones which do not require a SIM card.

clear-line-of-sight-to-the-sky2. Take the phone outside and find a clear line of sight to the sky

For best performance, move away from tall obstacles such as buildings or trees.

Make sure the antenna is fully extended and pointing to its optimal position (straight up to the sky).

For Inmarsat and Thuraya handsets face towards the equator.

3. Make a test call from the satellite phone

When dialling make sure you dial in international format:

e.g. to call GTC dial 00 44 1202 801290.

Use a + or 00 in front of all numbers.

Calling into the phone

Use the same method to call into the phone i.e. a + or 00 in front of the number.

Having problems? Check with your operator that they support calls to satellite phones. Try dialling from a different network.

Did you know…Inmarsat & Iridium customers can call these test numbers for free ?

Inmarsat: +870776999999

Iridium:  +1-480-752-5105 

4. Send a test message*

Enter the recipient’s phone number in international format.

Sending an SMS to the phone

Use the same method to send a text into the phone i.e. a + or 00 in front of the number.

*Excludes Globalstar which does not have SMS capability.

Did you know…You can send a free SMS to some satellite phones?  Visit:

http://msg.iridium.com/

http://connect.inmarsat.com/Services/Land/IsatPhone/SMS/sms.html

https://sms.thuraya.com/

 

Do you have any other tips for getting started with a satellite phone?

 

Post a comment and let us know!

Inmarsat GSPS Service Outage – 11th, 18th and 23rd March 2014

Inmarsat have scheduled maintenance for their GSPS service that will result in a short outage of 10 minutes on the dates shown below:

Inmarsat-Satellite-Network-LogoAPAC Region – 11/03/14, between 18.00 UTC & 20.00 UTC

AMER Region – 18/03/14, between 07.00 UTC & 09.00 UTC

EMEA Region – 25/03/14, between 21.00 UTC & 23.00 UTC

GSPS users will not be able to make calls during the 10 minute outage and we apologise for any inconvenience that this may cause.