IsatPhone Firmware Upgrade 5.6.1

Download the latest Inmarsat firmware upgrade from our website by clicking here.

Inmarsat-Satellite-Network-LogoFor users of 5.3.0 or higher this is a recommended upgrade, meaning that the features introduced by the firmware are important but not critical for the GSPS service, including the network and the IsatPhone Pro handset. For users who have not yet upgraded to version 5.3.0 or higher, this upgrade to 5.6.1 is considered ‘mandatory’ to avoid the phone becoming non-operational.

Pre-requisites for installation and advice after installation

  • The handset must be running firmware version 3.0.2 or above (you do not need to install all firmware versions between 3.0.2 and 5.5.1).
  • To check your phone’s firmware version, go to menu > settings > about > firmware version. In order to upgrade the handset’s firmware you must have a PC running Windows 7, Windows Vista or Windows XP.
  • For Windows 7 users, the latest version of USB drivers and IsatPhone Pro’s firmware upgrade tool must be installed. Please read the installation guides for the firmware upgrade tool and USB drivers which are also downloadable from the website.
  • Once the phone is upgraded to version 5.6.1, do not downgrade to a version prior to 3.0.5a. If this downgrade is performed, phone book contacts and messages will be erased and call logs (dialled, received, and missed) will not be updated.

To install IsatPhone Pro firmware 5.6.1

  • Ensure that USB drivers and the firmware upgrade tool are installed on your PC.
  • Double-click on Inmarsat’s firmware upgrade tool and follow on – screen instructions.

The firmware upgrade will take approximately 15 minutes. After installation, you can check the firmware version by switching on the phone and selecting menu > settings > about > firmware version.

Fixes and enhancements in this release

Important enhancements:

  • Enhancement to GPS status feedback.

Important fixes:

  • Removes the requirement for a manual work-around in situations where a brand-new or never before used IsatPhone Pro handset fails to register with the network.
  • Resolution of sporadic events where the IsatPhone Pro handset hangs and needs to be re-booted when GPS fix is not acquired.
  • Resolution of reported sporadic events of IsatPhone Pro handset hanging and needing to be re-booted during satellite search, number dialling or during calls.

You can download the latest Inmarsat firmware upgrade from our website here.

Changes to Inmarsat Airtime Plans

Inmarsat-Satellite-Network-LogoIn response to recent changes brought in by Inmarsat there will be adjustments to both IsatPhone pre-paid and post-paid airtime plans in the coming months.  Please note these changes apply to existing and new customers and we advise customers to read the following information carefully to get the best value from their Inmarsat equipment in the future.

If you have any questions at all about how these changes affect you please do not hesitate to contact us.

IsatPhone Pro Pre-Paid Airtime with effect from 1 September 2014

Inmarsat are changing the validity and pricing of pre-paid vouchers as shown below.

    • All pre-paid call charges that were 1.0 units per minute will increase to 1.3 units per minute
    • This means that a 500 unit voucher will have 384 minutes of voice to PSTN.
    • This impacts Existing & New Activations
    • There will be no increase in pricing

Inmarsat IsatPhone Pro Post-Paid Airtime with effect from 1 September 2014

Inmarsat are changing the pricing of the standard post-paid plan. Please note that existing customers on the standard plan will see increases in their monthly fee.

    • IsatPhone Pro Standard Plan monthly fee increased to $35
    • No change to allowance (still includes 10 minutes)
    • This impacts Existing & New Activations

To compare the latest IsatPhone contracts please visit our website.

If you have any questions on how the changes impact you please ring us on 01202 801290.

Tour de France Selects Globalstar Satellite Phones to Stay in Touch

cycling professional race

The agreement for the supply of satellite phones for the Tour de France was spearheaded by Global Telesat Communications (GTC) , a leading provider of satellite communications solutions, and a key Globalstar distribution partner.

  • Organisers of the world’s greatest bicycle road race choose Globalstar GSP-1700 satellite phones
  • 100 handsets to provide vital support for ground operations in the UK
  • Tour de France team taking advantage of Globalstar’s flexible airtime options

Dublin, Ireland – 3rd July, 2014 – Globalstar Europe Satellite Services Ltd.,a wholly owned subsidiary of Globalstar, Inc. (NYSE MKT: GSAT), today announced that Tour de France organisers have selected Globalstar GSP-1700 satellite phone for their communications across the UK leg of the world’s most prestigious bicycle road race.

The organising committee will be using 100 of Globalstar’s flagship satellite phone, the GSP-1700, to provide clear and reliable communications across the UK Stage 3 leg of the race – a new part of the Tour introduced for 2014.  These will be used by members of the organising team, as well as by support and emergency crew.

Globalstar GSP-1700

Globalstar GSP-1700 Satellite Phone

Taking place Saturday July 5th to Sunday July 27th 2014, the 101st Tour de France consists of 21 stages and will cover a total distance of 3,664 kilometres. For the first time, the race begins in Yorkshire in the UK, with Stage 1 travelling from Leeds to Harrogate, for a 20th Grand Départ abroad. The race then heads south with London rounding off Stage 3 on July 7th. The Tour de France will also go through Belgium and Spain.

Globalstar’s satellite phones were selected for their ability to deliver clear reliable voice and data communications, including in regions where mobile reach is limited or non-existent.

The agreement for the supply of satellite phones for the Tour de France was spearheaded by Global Telesat Communications (GTC) , a leading provider of satellite communications solutions, and a key Globalstar distribution partner. GTC Managing Director David Phipps commented: “It is a great honour to be selected as supplier to the Tour de France to supply their mission-critical satellite communications. We’re proud to support such a celebrated event with a world-class satellite solution from Globalstar.”

Gavan Murphy, Director of Marketing at Globalstar Europe, said: “The Tour de France has to run its operations like clockwork and reliable communications in any location is critical. This is one of the world’s greatest sporting events and we are delighted that our state-of-the-art satellite network and handsets are helping the organisers stay connected.”

Globalstar’s flagship GSP-1700 satellite phone is a small lightweight consumer-friendly handset offering the fastest handheld data speeds available in the satcoms space and delivering the best voice quality in the market. Users of Globalstar solutions uniquely benefit from the world’s only second generation satellite network in orbit, offering latency-free crystal clear call quality.

In January this year, Globalstar launched its pre-pay service in the European region, the lowest cost pre-paid service in the mobile satellite services (MSS) space. The pre-paid service is available in 10 different card denominations from 50 to 1,000 minutes. Customers who simply want to use the phone for themselves can use personal cards while shared pre-paid cards are for those who share their phone with colleagues or friends.

In April, Globalstar launched its “Free Phones For All” campaign, an ambitious rebate programme offering cashback of up to €500 on every new GSP-1700 satellite phone bought with a post-paid contract from participating dealers in EMENA (Europe, Middle East, North Africa). Customers buying the GSP-1700 can effectively have their phone for free while enjoying market-beating high quality voice and data services.

About Globalstar, Inc.
Globalstar is a leading provider of mobile satellite voice and data services. Globalstar offers these services to commercial and recreational users in more than 120 countries around the world. The company’s products include mobile and fixed satellite telephones, simplex and duplex satellite data modems and flexible service packages. Many land based and maritime industries benefit from Globalstar with increased productivity from remote areas beyond cellular and landline service. Globalstar customer segments include: oil and gas, government, mining, forestry, commercial fishing, utilities, military, transportation, heavy construction, emergency preparedness, and business continuity as well as individual recreational users. Globalstar data solutions are ideal for various asset and personal tracking, data monitoring and SCADA applications.

For more information and a list of dealers and retailers, visit www.globalstar.com.

For media information please contact:

Gavan Murphy

Globalstar Europe Satellite Services Ltd.

gavan.murphy@globalstar.com

Rachel Postlethwaite

White Tiger Communications

globalstarteam@whitetigercommunications.net

+44 (0)7949 883636

Introducing: SPOT Pay Monthly Subscriptions

SPOT_logo_AuthorisedReseller

In the past you had to pay for your entire annual SPOT subscription before your device could be activated but SPOT have recently introduced a pay monthly option. The pay monthly subscriptions have a minimum 12 month term and start from just €9.99 with optional additional services starting from as little as €3.99 extra a month.

SPOT devices are one way messengers which allow you to send your GPS location and pre-programmed message to your personal contacts or an Emergency Response Centre. Using 100% satellite technology, SPOT works virtually anywhere in the world, even where mobile phones don’t.

Please click here for more information about the different plans available or give us a call on 0800 112 3919 to discuss your requirements.

Your chance to win a SPOT 2 Satellite Messenger

SPOT recently announced their 3000th rescue and to celebrate here at www.globaltelesat.co.uk we are offering one lucky winner a SPOT 2 Satellite GPS Messenger all of their own worth £96!

The SPOT Satellite GPS Messenger provides a vital line of communication with friends and family when you want it, and emergency assistance when you need it. Using 100% satellite technology, SPOT works virtually anywhere in the world, even where mobile phones don’t – all with the push of a button.

To enter all you have to do is like and share our competition Facebook post.

SPOT 2 could be yours!

SPOT 2 could be yours!

SPOT really is a life-saving device – let’s take the case of Manfred Tennstedt who in February this year had was sailing with two friends across the Atlantic from the Canary Islands to Guadeloupe in a 39-foot sailing boat, Bribon II, when the boat’s rudder broke. After assessing the situation, Manfred pressed the emergency button on his SPOT to alert emergency services and fortunately five hours after the initial distress signal, all three crew were safely back on land.

Tennstedt commented, “We had decided to take a SPOT so that family and friends could track our every move on the trip, not intending to use it for a rescue. As it was, we were very happy with the way things turned out. Our friends and family back in England and Austria were kept apprised of every step of the rescue and felt reassured about our wellbeing.”

Globlastar

 Terms:

Prize winner is eligible for one SPOT Satellite GPS Messenger (SPOT 2) and shipping to any address in the UK.

The prize does not include annual subscription which is required to enable the device to transmit messages.  Annual subscription plans are available from €99 per year at www.findmespot.com.

Winner will be named on our Facebook page on 1 July 2014.  We will contact the winner via Facebook to arrange delivery.

Inmarsat BGAN helps deliver healthcare to remote areas in two innovative cases

BGAN satellite broadband is being used to improve high mortality rates and maternity care in the Amazon and West Africa.

TSF deploys BGAN in the Amazon

TSF deploys BGAN in the Amazon

In the Amazon where one in ten mothers and their babies die before their 1st birthday, Inmarsat-sponsored aid agency Télécoms Sans Frontières (TSF) is using BGAN in the region’s first ever eHealth network.  The network allows health professionals to provide pre-natal, birth and post-natal care at four isolated health centres – improving the diagnosis and care of around 40,000 mothers and their babies.

Healthcare professionals use the Cobham Explorer 700 to feed back medical conditions and obtain advice

Healthcare professionals use the Cobham Explorer 700 to feed back medical conditions and obtain advice

TSF installed the Cobham SATCOM Explorer 700 terminals after training technicians and health professionals at the health centres spread over the Rio Negro region in the north-west of the rainforest.

Using the terminals, midwives will be able to consult with other healthcare specialists at the main clinic in the town of São Gabriel da Cachoeira to remotely monitor and diagnose conditions.

An eHealth project using Inmarsat’s BGAN in Gabon, West Africa has shown how people living in a remote rainforest can benefit greatly from telemedicine.  The project used a BGAN terminal to transmit ultrasound images to doctors at a local hospital and to Harvard Medical School in Boston, USA, where they could consult with patients in real-time.

Eye exam: images are remotely reviewed by doctors

Eye exam: images are remotely reviewed by doctors

Mathieu Forgues, a Harvard medical student, used a battery-powered VSee Telemedicine Field Kit alongside the BGAN terminal which comprises of an iPad, diagnostic tools and medical devices such as ultrasound equipment. It provides high-quality video across four camera feeds, allowing doctors to see the patient and real-time medical images and readings when connected to the internet via BGAN.

Mathieu travelled 50 minutes by boat from the local hospital, Albert Schweitzer Hospital, to two remote villages where he carried out ultrasound chest and ear check-ups on children.  The images were then relayed to Dr Jean-Daniels at Albert Schweitzer Hospital, which serves a large catchment of up to 60 villages.  Mathieu said: “For many villagers, especially children, this is the only chance they will have to see a doctor because there may be only one paediatrician in the area.”

Becky Wai, VSee’s Director of Medical Services, said: “Inmarsat plays an essential role in extending medical services, remote health consultations or online health education and training to rural and remote areas that are otherwise without the internet.

“The BGAN terminal is small enough to put it in a backpack and it’s ready to use in less than a minute when in the field. There’s no complicated set-up and configuration – just pressing a few buttons.

“During the two trial visits to the village, Inmarsat was 100 per cent reliable, offering all needed services to link remote medical teams to city-based doctors.”

Ecuadorian fishing fleet to be fitted with 4,000 Globalstar SmartOne Satellite Tracking Devices

Globalstar announced today that their SmartOne device has been chosen for the first regional pilot project of its kind for Ecuador, which will outfit 4,000 artisanal fishing fleet with life-saving satellite tracking and emergency notification devices.

Fishing trawler on the water at sunrise

The contract will initially outfit 4,000 small fishing boats with Globalstar’s leading satellite transmitter, the SmartOne.

The contract awarded to VehSmart will initially outfit 4,000 small fishing boats with Globalstar’s leading satellite transmitter, the SmartOne. SmartOne devices will provide Ecuadorian fishermen and women with a means for help at sea when facing a life-threatening emergency including piracy. By linking to Ecuador’s National Emergency Response System, the SmartOne devices will be outfitted with a proprietary panic button that any sailor can activate discreetly to summon a rescue.

“We are pleased to participate in this unique, first of its kind project with VehSmart and the Ecuadorian government,” said Jay Monroe, Chairman and CEO of Globalstar. “This plan showcases the global life-saving power of Globalstar’s technological offerings, providing peace of mind and real-time information when it matters the most.”

SmartOne

The SmartOne devices will be outfitted with a proprietary panic button that any sailor can activate discreetly to summon a rescue.

The combined risks of an unpredictable marine environment and piracy attacks make fishing one of the world’s riskiest occupations, with a high annual cost both in lives and lost or stolen property. During 2012, 184 acts of piracy occurred against Ecuadorian fishermen, according to the Ecuadorian government. During 2013 alone, the Ecuadorian government replaced 370 stolen boat motors. Pirates steal the boat motors and leave the fishermen stranded out at sea. These stranded fishermen often die, leaving families bereaved and without economic resources. Between January and April of 2013, seven Ecuadorian fishermen disappeared at sea. The Globalstar SmartOne provides a means for fishermen to not only send an SOS, but also allows authorities to pinpoint the location of the distressed vessel and send lifesaving rescue personnel.

“Through the implementation of satellite tracking devices, fishermen will feel better protected with a greater level of security,” said Vice Minister of Aquaculture and Fisheries, Guillermo Morán.

“We are very excited to bring this life saving technology to the fishermen of Ecuador,” said Brian Story, CEO of VehSmart. “We will be delivering unprecedented peace of mind to the families of those that risk their lives and property every day at sea.”

The satellite devices will also provide the Ecuadorian Vice Ministry of Aquaculture and Fisheries with a wealth of information about the seasonal movements of the fishing fleet. Authorities will be able to police overfishing and better protect exclusionary zones, such as the waters surrounding the Galapagos Islands, one of the richest and most bio diverse ecosystems on earth.

Fishermen and women will also have access to a robust software platform, protected by login script and viewable on handheld devices and computers. Boat owners will be able to access information about their vessels, track the whereabouts of loved ones at sea and use historical data to identify prime fishing areas.

Marking its 3,000th Rescue, SPOT Satellite Devices Have Proven to be Essential Life-Saving Technology for Outdoor Enthusiasts and Adventurers

GloblastarSPOT, a wholly owned subsidiary of Globalstar, Inc., and the leader in satellite messaging and emergency notification technologies, announced today that its SPOT products have been used to initiate 3,000 rescues around the world since the technology’s launch in 2007. With over 200,000 SPOT units in service, we are now averaging a rescue a day. SPOT delivers affordable and reliable satellite-based connectivity and real-time GPS tracking, completely independent of cellular coverage.
“Lifesaving rescues around the globe are now a daily occurrence for our SPOT products. SPOT is an absolute must for the outdoor recreation market and aviation, as well as an essential government and enterprise solution,” said Jay Monroe, CEO and Chairman of Globalstar. “With 3,000 confirmed rescues, saving lives continuously drives us to innovate, creating affordable satellite communications solutions that reach a market well beyond traditional mobile satellite users, including millions of people globally. We would like to thank GEOS and the search and rescue teams across the world that put it on the line every day.”

SPOT products offer users peace of mind by allowing them to track their assets, utilize location-based messaging and emergency notification technology and to make calls beyond the boundaries of cellular. SPOT products work around the world, including virtually all of the continental United States, Canada, Mexico, Europe and Australia, portions of South America, Northern Africa, North-Eastern Asia and thousands of miles offshore of these areas. Over the past seven years, boaters, hunters, recreational pilots, hikers, off-road travelers and outdoor enthusiasts have come to depend on the lifesaving capabilities of SPOT.

The 3,000th rescue recently occurred in the Hayman Fire area of Central Colorado. Two avid dirt bikers were outside of cell range when an accident occurred. One of the riders, Kevin, activated the SOS button on his SPOT Satellite GPS Messenger™. The GEOS International Emergency Response Coordination Center was alerted and coordinated the rescue with local law enforcement. “SPOT worked really well. Without it, getting out would have been more difficult and time consuming and who knows what could have happened in that time. There were a lot of different variables involved,” said Kevin.

SPOT continues to innovate with products and services that deliver peace of mind, reliable connectivity and accurate GPS tracking solutions that are relevant to millions of users around the world, such as:

  • SPOT Gen3™, rugged and affordable device providing off-the-grid messaging, emergency alerts, extended battery life, and extreme GPS tracking at 2 ½ minute intervals.
  • SPOT Global Phone, most affordable satellite phone available in retail, allowing users to make calls virtually ANYWHERE beyond the boundaries of cellular.
  • SPOT Trace™, GPS tracking device using 100% satellite technology to track anything, anytime, anywhere. Never lose sight of your car, boat, motorcycle, ATV or other valuable gear – perfect for anyone who has something worth protecting.
  • The SPOT App, convenient web-based interface allowing users to easily view their SPOT messages, show their track points and monitor their assets via smartphone or tablet.

The ability to send SOS notifications to GEOS and emergency dispatch services are included in the SPOT Basic Service plan. Additionally, SPOT offers the GEOS Member Rescue Benefit, for as low as $1.99 a month on an annual basis, which covers additional expenses associated with search and rescue efforts. The IERCC is staffed 24/7 with dedicated and highly trained operatives who have access to emergency responders worldwide, to ensure timely and efficient response to each emergency situation.

Introducing the GTCTrack App – Track your iPhone/Android Phone or Tablet through GTCTrack

GTC are proud to announce the introduction of the GTCTrack app. Now you can view the current location and past movements of any iPhone/Android Phone or Tablet through the GTCTrack mapping portal for just £6.50/US$10 a month*!

GTCTrack App ScreenshotGTCTrack is a web based integrated satellite and GSM tracking solution, compatible with modern web browsers and works on a multilingual platform that brings together all the positions of more than 70 devices under one location and displays and manages them in a single unified interface. With GTCTrack, asset locations and movements – including position, speed, altitude and heading – are tracked in real-time worldwide via GPS updates. The app is free to download and once you have signed up it will allow you to track your iPhone/Android Phone or Tablet at all times through the GTCTrack website for just £6.50/US$10 per device per month*.

Existing GTCTrack users can also use the app, by signing in using their username and password they will then be able to track their assets from their phone. The app will also allow existing users to track their iPhone/Android Phone or Tablet but they will be charged an additional £13.50/US$20 per device per month.

The GTCTrack app offers varying levels of GPS sensitivity, depending on battery drain requirements, and also has a messaging function which allows for messages to be sent to other devices on the same GTCTrack account. The app also offers peace of mind thanks to the emergency alert function which notifies GTCTrack contacts of an SOS or emergency situation.

For more information about GTCTrack please click here or search for the app on your smartphone or tablet (only available through the iTunes and Google Play stores for iOS and Android devices). It’s never been so easy to track your personnel, vehicle or assets, wherever they are!

*Charge applies to GTCTrack Basic Plan suitable for one device only with no geo-fencing. Charge for multiple devices on one account with geo-fencing is £13.50/US$20 a month

Globalstar Satellite Phone Cashback Incentive

GlobalstarGlobalstar have introduced a new cash back incentive plan. This new offer means that any customers who purchase a Globalstar GSP-1700 phone between 28/04/14 and 26/09/14 and sign up for a Voice & Data Plan will be eligible for a rebate of up to €500.

The Globalstar satellite network has deployed a second-generation constellation of low-earth-orbit satellites and now offers the best satellite voice quality and fastest low-band data speeds at an affordable and highly competitive price, so why not sign up today?

You must sign up for a minimum 12 month plan and each different plan has a separate corresponding rebate amount (as shown below). The rebate will be issued in the form of a credit on your account balance.  G'Star Rebate form If you are interested in this offer please click here for more information and to download your rebate form.