Thrane & Thrane Critical Firmware Update for FB SAILOR and BGAN EXPLORER

Inmarsat-Satellite-Network-LogoIt has been announced that the latest firmware update from Inmarsat (Version 1.16) must be downloaded by the 1st June 2013 in order for certain terminals to continue working correctly.

The Thrane & Thrane FB SAILOR 150, 250, 500 and the BGAN EXPLORER 325 and 727 unit are the terminals that will be affected and it is critical that they are updated as without this firmware update they will be unable to receive calls on the IP handset.

Only the terminals listed above using the Thrane & Thrane/Cobham IP handset will be affected and terminals with a standard two wire handset will continue to work as normal.

Inmarsat FleetBroadband Sailor 150To download the firmware please follow this link for BGAN and this link for FleetBroadband.

Other features in the update include support for Fax and 3.1Hz Audio on SAILOR 150 and the restoration of an open PDP context on a UT power cycle. In addition to this there is support for ThraneLINK which is a sophisticated communication protocol that connects the SAILOR products in a network.

Using SPOT Connect Satellite Tracker to Navigate Using Offline Maps: Map & Go

The SPOT Connect is an invaluable tool for people who travel outside of network coverage as it makes it possible to use smart phones as satellite communicators whilst off the grid.

SPOT-Connect-Satellite-Tracker

SPOT Connect have now introduced a new way to display maps for navigation and tracking of your locations while you are outside of network coverage called Map & Go. This great new feature allows users to initially download maps whilst in an area with internet access and then access them easily once they are off the grid.

map&goMap & Go allows users to navigate to a desired region and to adjust the map to the appropriate degree of zoom, enabling them to select maps that are relevant to their own specific journeys. Downloaded maps are stored in your device’s memory and when entering or exiting areas with mobile coverage, map views in SPOT Connect will transition seamlessly between online (Google) maps and user’s personally created offline maps.

map&go2

At the moment there are two types of maps available for users to download but SPOT LLC will add more in future releases. The maps that are currently available are the OpenStreetMaps that are most useful for basic navigation in relation to landmarks and the OpenCycleMaps that are specific to cycling routes but also provide some topographic maps for hiking or back country activities.

To create Offline Maps, first select the Settings view in the App and navigate to Map & Go. Tap on Map Type to choose a Map Source and then follow the relevant steps until the desired map has been downloaded.

Firmware Update Available for DeLorme inReach Satellite Tracker

Delorme have recently identified a firmware issue with the satellite modem installed in inReach devices that may cause problems and prevent them from working correctly. They recommend that you install the latest inReach firmware update from DeLorme’s Explore website as soon as possible in order to prevent any issues. Simply login and click on the link under “Update Available” on the right hand side of the home page and follow the simple instructions.

Delorme-inReach-Satellite-Tracker

The upgrade is important as without it inReach devices may have difficulties connecting with the Iridium satellites and this could result in either a delay or complete failure in communication capabilities for a prolonged period of time. The problem may also cause excessive battery drain on devices.

If you have any questions or problems regarding this critical firmware upgrade,
please contact DeLorme’s Customer Care Team at 1-800-511-2459 (207-847-1165 outside the U.S.).

Spotlight on Gerry Hughes: The First Deaf Man to Solo Circumnavigate the World

GTC customer Gerry Hughes this week completed a hugely impressive feat and achieved his lifelong ambition to become the world’s first deaf person to solo circumnavigate the world via the five southernmost capes. Gerry Hughes is 55 years old and his challenge began over eight months ago when he set sail from Troon Marina in South Ayrshire on the 1st September 2012. He spent 210 days alone at sea on his 42ft yacht ‘Quest III’ and sailed over 32,000 miles before returning to Troon yesterday to a crowd of hundreds of well-wishers and an audience of over 20,000 people who were watching the moment he landed via a live internet link.

gerry hughes photo 2Unfortunately the journey was not all plain sailing and Gerry had to deal with terrible weather conditions and high winds that led to colossal waves and one of the most dramatic episodes in his journey where he capsized and feared for his life; thankfully he was able recover the situation and completed his challenge despite this close call.

Gerry hopes to become an inspiration for young deaf people by proving that the obstacles they may face can be overcome. Considering that this was not the first of his sailing achievements, as he became the first deaf skipper to sail around the British Isles in 1981, there is no doubt that he has achieved this goal and is in fact an inspiration to us all.

According to his Facebook page Gerry spent last night enjoying his heroes welcome in The Harbour Bar, sipping pints of Guinness which he had sorely missed throughout the voyage and sharing countless stories of his adventure. He was also presented with a special award from the Ocean Cruising Club to commemorate his achievement.

Mr Hughes said: “The last eight months have been among the toughest of my life but despite all the challenges of the expedition, it has been a period I have thoroughly enjoyed. I hope that following and completing my dream can encourage young people who face similar difficulties to see that their hopes and aspirations can still be fulfilled through belief and hard work. The support I have received has also played a huge part in completing this voyage and it is wonderful to be reunited with my wife and daughters who have undoubtedly endured as many highs and lows as I have during the period of my challenge.”

Gerry used our ‘Thrane & Thrane Sailor 150 Satellite Terminal’ to fulfil reporting requirements, diagnose faults and to connect to the internet; making it possible for him to communicate with the 3,500 supporters following his progress on his Facebook page whilst at sea. The Sailor 150 Terminal uses Inmarsat’s global network
to provide voice and data services to sailors all over the world. We are proud to have been able to help him to achieve this historic accomplishment and look forward to being involved in any of his future endeavours.

gerry hughes photo

Gerry and his proud wife Kay

Using the IsatPhone Pro in-built Twitter menu

twitterThe IsatPhone Pro from Inmarsat is the only satellite phone with a dedicated in-built Twitter menu which makes it excellent for those on expeditions wanting to keep followers back home updated in a quick and easy manner.  Here we look at getting your Twitter account up and running.

Firstly to ensure that your IsatPhone Pro has the in-built Twitter menu make sure your handset has the latest firmware installed.  Check this by going to Menu > Settings > About > Firmware version.  You need version 5.3.0, if it is not up-to-date please first install the latest firmware by going to:

http://www.globaltelesat.co.uk/satphone/Inmarsat_IsatPhone_Pro_Support.html

Once you have the correct firmware you need to link your Twitter account with your IsatPhone Pro phone number.  Do this by:

  1. Logging into your Twitter account online
  2. Go to Settings > Mobile
  3. Under Country/Region scroll to the bottom and select Inmarsat
  4. Enter your Inmarsat number (excluding the 870)
  5. Twitter will then ask you to send an SMS from the IsatPhone Pro to set-up the service.

To send a Tweet from your IsatPhone Pro

  1. Menu > Messaging > New Message > New Message > Tweet
  2. Type your message as you would a normal Tweet
  3. When you have finished press Options > Tweet
  4. Each Tweet is charged at the same rate as your SMS fee

Not only can you send tweets you can also choose whether you wish to receive updates from users chosen by you, change account settings and much more.  For a detailed guide please see:

https://support.twitter.com/groups/34-apps-sms-and-mobile/topics/153-twitter-via-sms/articles/14020-twitter-for-sms-basic-features#

 

 

Mountain guide Bruce Goodlad explains the importance of his Iridium 9575 Extreme satellite phone

Our customers use their satellite phones all over the world for many different reasons such as expeditions, sailing trips or business calls in remote locations.

Whether our customers use satellite phones frequently or as an emergency back-up only we are always interested to hear of how they use satellite technology to their advantage.

GTC customer Bruce Goodlad works as an international mountain guide.  We hear how he uses his Iridium 9575 Extreme satellite phone to stay connected even in the most remote places.

Iridium 9575 Extreme in use“As an international mountain guide I work in the high mountains all over the world, often in remote locations so communication is important to all aspects of my work. It is easy to focus on the accident and rescue element of satellite communications and miss the importance of good communication that allows the smooth running of a trip. Access to up to date weather reports and condition reports from other teams operating in your area all contribute to the success of a trip.

This is combined with the peace of mind that having guaranteed communication with rescue services provided by the Iridium network gives.

Iridium is the only truly global satellite phone network, I have used it all around the globe, phoning my mum from the summit of highest mountain in Antarctica to calling for a weather forecast while ski touring in a remote part of Kamchatka in Eastern Russia. Iridium keeps me up to date.

Iridium 9575 Extreme

Iridium Extreme satellite phone

The Iridium Extreme is so small and light that I just leave it in the bottom of my rucksack skiing and climbing everyday. In the Alps, where I live Cell phone coverage is good but it is a long way from complete.  Having an Iridium phone with me allows to keep up to date with weather and avalanche forecasts and conditions. It also allows me to arrange logistics where those relying on a cell phone may have no coverage. The SOS facility on the Extreme gives me the peace of mind that if I am injured even if my clients don’t have the language skills to call for help they can alert the rescue services to our situation.

I first used an Iridium phone in Antarctica in 2001 where I found it a major step forward in communication and safety provision, the new generation phone takes this security and portability to a new level. In the mountains I am never with out my Iridium, why trust your security to anything else?”

Bruce Goodlad

Mountain Guide IFMGA

Technical Director British Mountain Guides

Chamonix March 2013

www.mountainadventurecompany.com

Twitter: http://twitter.com/brucegoodlad

Find out more about the Iridium 9575 Extreme Satellite Phone

New high data rate BGAN terminal starts video revolution

HDRtornado_370pxThe first BGAN terminal capable of accessing Inmarsat’s new high data rate (HDR) service will be unveiled at the NAB Show in Las Vegas, Nevada.

Cobham SATCOM’s EXPLORER 710 will support a game-changing service for satellite broadcasters – delivering an expected streaming rate of about 650kbps with its full channel option for higher quality video newsgathering.

The new terminal will be launched at the annual broadcasting event on 8-11 April and in a series of live video webinars to the global media industry.

Next revolution

BGAN HDR is scheduled for commercial launch in Q3 2013.

“Since 2005, the BGAN platform has transformed newsgathering, enabling live broadcasts from the farthest, most inhospitable reaches of the planet,” said Martin Turner, Inmarsat’s Media Business Director.

“We improved the streaming speeds with BGAN X-Stream in 2009 and now, in 2013, we’re introducing the next revolution in satellite newsgathering with BGAN HDR.”

Built-in bonding

Cobham’s small and light EXPLORER 710 is a plug-and-play device. It features a built-in bonding capability, enabling connection speeds of more than 1Mbps – previously only possible on a VSAT uplink.

“EXPLORER 710 is the most advanced and smallest Class 1 terminal to date,” said Walther Thygesen, Head of Cobham SATCOM.

“It also introduces a number of enhancements, including bonding and smartphone connectivity.

“Combined with BGAN HDR, it becomes a compact, reliable and extremely portable solution for the high-speed transmission of live video, audio and data from practically anywhere in the world.”

Pricing will be available soon, please contact us to register your interest in this product.

Comic Relief climber aims to raise £1 million using Inmarsat and GTC equipment

A climber aiming to raise £1 million (US$1.6 million) for UK charity Comic Relief by scaling Mount Everest will share every step of his attempt using Inmarsat BGAN.

Comic-Relief-BBC-BGAN-Explorer-700

Inmarsat is sponsoring British commercial airline pilot Daniel Hughes in his bid to take Comic Relief’s iconic symbol, the red nose, to the top of the world’s highest peak.

He is asking one million people to pledge £1 each to reach his target.

In order to reach such a huge number of supporters, Daniel plans to make his ascent the most connected climb ever.

Inmarsat is providing him with a Cobham SATCOM Explorer 700 BGAN terminal, which he will use to transmit video, post blogs and regularly update social media – all from his HTC smartphone.

GTC have also provided a RedPort WiFi Optimizer to be used by Daniel to enable cost-effective data transfer with the Explorer 700.

The climax of Daniel’s challenge is planned to be a live video report streamed direct to the BBC News 24 channel showing him wearing Comic Relief’s iconic symbol, the red nose, at the highest point on Earth.

Gruelling journey

“Daniel’s zeal and determination are outstanding and we are delighted to be supporting him in his mission to raise £1million for the fight against child poverty,” said Drew Brandy, Vice President, Industry, at Inmarsat.

“What intrigued us was Daniel’s desire to share the experience of climbing Everest. Through our BGAN service, we will connect him to the outside world, enabling his supporters to follow the gruelling journey and be with him, via live video link, at the summit.”

Daniel was inspired to action while on honeymoon with his wife, Carali, in 2010. A trip through South America took the couple to Bolivia, where the levels of child poverty horrified them.

Supporting children

“The image that stayed with me was a young boy I saw at the silver mines in Potosi, one of the highest cities in the world,” said Daniel. “He was cowering in a miner’s bucket, covered in dirt.

“It struck me that as soon as he was old enough he’d be mining himself, that within 20 years he’d probably be dead of arsenic poisoning or from an accident, for just $8 a day. I just really wanted to do something.”

Daniel chose to support Comic Relief because of the work the charity has done for children living in some of the world’s poorest nations.

Mountain marathon

He has devoted much of the past two years to preparing for the Everest challenge, including climbing three other mountains – Mont Blanc in France, Aconcagua in Argentina and Denali in Alaska.

He has also competed in a host of high-profile cycling, running and trekking events to raise awareness of his challenge, including the Dare 2b Spine Challenger – a 108-mile, non-stop, winter mountain marathon.

Daniel travelled to Nepal at the end of March and aims to reach the summit by the end of May.

Celebrity support

The climber’s determination has won him the support of celebrities including British band Coldplay, entrepreneur Sir Richard Branson and actor/presenter Stephen Fry, who will tweet the news of Daniel’s departure from Everest base camp to his 5.4 million followers.

“I always wanted this challenge to be a two-way process,” said Daniel. “I am privileged to be climbing Everest and I want to be able to share the entire experience with everyone who is supporting me.”

Daniel will transmit at least one video post a day and update his Facebook and Twitter accounts with photos and sound clips. Followers will be able to take part in question and answer sessions and track his position in 2D and 3D.

Inmarsat sponsors Everest Million:

www.inmarsat.com/corporate/sponsorship/everestmillion/index.htm

Everest Million: www.everestmillion.com

Bring satellite connectivity to your iPhone with Thuraya SatSleeve

Thuraya have announced the launch of a revolutionary product which brings satellite connectivity to the Apple iPhone.

thuraya-satsleeve-iphone

Thuraya SatSleeve is the world’s first product to offer easy and affordable access to mobile satellite communications — delivered over Thuraya’s extensive satellite network. Only slightly larger than the iPhone itself, the compact adaptor provides users with the ability to turn their iPhone into a satellite phone that allows them to have reliable connectivity beyond the coverage of traditional terrestrial networks.

Samer Halawi, Chief Executive Officer of Thuraya, said: “The launch of Thuraya SatSleeve represents a major milestone and a game-changing innovation in the satellite industry. This is the first consumer friendly mobile satellite phone ever launched, which dramatically increases the reach to satellite telephony for enterprise, government, and everyday consumers alike. It provides iPhone® users with a versatile and highly affordable means of conducting phone calls and sending SMS via satellite from the world’s most remote locations.”

While iPhones are typically supported by terrestrial networks, Thuraya SatSleeve enables users to enjoy ubiquitous coverage even in the most remote environments. The Thuraya SatSleeve also serves as an important mobile communications tool for corporate users, especially enterprises operating in remote locations, explorers, mountaineers and other outdoor enthusiasts — ideal for prolonged expeditions that take these users deep into uncharted areas that are not served by terrestrial mobile networks.

To register your interest for Thuraya SatSleeve please contact us.

Celebrate the return of Globalstar with two months free service and no activation fee!

To celebrate the success of Globalstar’s fourth, second-generation satellite launch, all new customers who activate a GSP-1700 satellite phone or GSP-1700-MR Bundle before 31st March 2013 on our Voice & Data Plans* will receive the first two months subscription free of charge and free activation (usually €50).

GSP-1700 Portable Satellite Phone

GSP-1700 Portable Satellite Phone

With the GSP-1700 priced at just £325 ex VAT this is an excellent time to purchase a satellite phone.  At GTC we have been eagerly awaiting the launch of the new satellites and can confirm that the voice quality we are currently receiving during testing is excellent.  The GSP-1700 offers up to 4 hours of talk-time and 36 hours of standby on a single charge. The pocket-sized handset weighs just 200g.

These handsets are in stock and available for next day delivery.

GSP-1700-MR Fixed Satellite Phone suitable for boat or car use

GSP-1700-MR Fixed Satellite Phone suitable for boat or car use

If you need a fixed solution the GSP-1700-MR Bundle is brilliant for marine or vehicular use. This kit offers flexibility and additional hands-free usability to those who frequently travel in areas where cellular coverage is unavailable.  A range of cable lengths and antennas are available and we are happy to offer advice on which solutions will suit your requirements. This solution is priced at £1,300 ex VAT.

All GTC post-paid airtime customers are billed on a monthly basis and payment can be taken by Direct Debit or credit card.

If you have questions about any of the Globalstar airtime plans or hardware please contact us.

*Terms and Conditions

Long distance, roaming and overage rates will continue to apply. A minimum contract duration of 12 months applies to lines activated under this promotional offer.  Excludes Access Plan.